I don’t usually take my frustrations public, but sometimes “customer service” at the megafirms just drive me over the top. The latest in question is Sears. I was in the market for a new LCD TV and decided to see what Sears had to offer. I did a search and came up with the product below:
That was a good price, so I added it to my cart and went to checkout. It was then I discovered that Sears had pulled the bait-and-switch and increased the price to $386.99.
So I called “customer service.” The pleasantly stupid girl on the other end insisted that the price was $386.99 and that the problem was my computer wasn’t showing the price properly.
Huh??? Apparently she doesn’t have a clue about how the interwebs work.
I insisted that it was their site that was showing an incorrect number. She didn’t understand what I was talking about and so referred me to a supervisor. The supervisor then told me that Sears doesn’t honor the prices it shows on the website—only those that show up in the cart. Further, she explained, it’s all laid out in the website user agreement.
So the bottom line: Sears doesn’t honor its own advertisements.
They’ve lost a customer. Not that they care.